GrowLinnane is committed to protecting your personal data and complying with the General Data Protection Regulation (GDPR) and Irish data protection laws.
2. Data We Collect
Business Information
Business name
Contact details
Access to Google Business Profile and related accounts
Customer Data (provided by you)
Names
Phone numbers
Email addresses
Technical Data
Platform usage data
Message delivery and interaction logs
3. How We Use Data
We use data to:
Send review requests via SMS, email, and WhatsApp
Automate follow-ups and responses
Manage and improve your online reputation
Provide and maintain our services
4. Legal Basis for Processing
We rely on the following legal bases:
Contractual necessity – to deliver our services
Legitimate interests – to improve business outcomes
Consent – required for sending marketing or WhatsApp communications
You are responsible for obtaining valid consent from your customers.
5. WhatsApp and Messaging Data
When WhatsApp is used:
Messages are sent via WhatsApp Business services
Data may be processed by WhatsApp (operated by Meta Platforms)
This may involve international data transfers
Customers must have the right to opt out at any time.
6. Data Sharing
We do not sell personal data. We may share data with:
Messaging providers (SMS, email, WhatsApp)
CRM and software providers
Legal or regulatory authorities where required
All third parties are required to comply with GDPR.
7. International Data Transfers
Some service providers may process data outside the EEA. Where this occurs, we ensure appropriate safeguards, including:
Standard Contractual Clauses (SCCs)
GDPR-compliant agreements
8. Data Storage and Security
Data is stored on secure servers
We use appropriate technical and organisational safeguards
Access is limited to authorised personnel
9. Data Retention
We retain data only as long as necessary:
Client data: for the duration of the service
Customer data: as instructed by you or until service termination
Legal obligations may require longer retention
10. Your Rights Under GDPR
You have the right to:
Access your personal data
Correct inaccurate data
Request deletion
Restrict or object to processing
Data portability
Lodge a complaint with the Irish Data Protection Commission
11. Client Responsibilities
You are responsible for:
Ensuring lawful collection of customer data
Obtaining proper consent for communications
Informing customers how their data will be used
12. Contact Details
For data protection queries or requests:
GrowLinnane Email: [email protected] Location: County Kerry, Ireland
13. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available upon request.
